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Customer
Support :: Our
Process
 TITCOMS
Website Platform redefines the process
for building your website. Every step is crucial
in creating the very best site possible for the
lowest price possible.
- Account
Setup
- Project
Worksheet
- Template
Design & Production
- Content
Authoring & Layout
- Final
Touchups
- Website
Launch
- Website
Promotion
1.
Account Setup
When you first
sign up for TITCOMS account, our team begins
working on all of the foundational steps of
building your website. These steps
include:
- Confirming your contact information
- Sending out a welcome e-mail &
instructions
- Setting up DNS, IIS, and mail server
entries
- Registering or transfering your domain
name
- Sending instructions for accessing the
Project Worksheet
- Sending further instructions specific to
your project
It is important during
this phase that you read every e-mail and respond
to every phone call as soon as possible to prevent
delays to your project. This is the phase where
your project is scheduled, based on your project
details.
2. Project
Worksheet
We provide you
with a complete worksheet for submitting
descriptions and information about what you want
us to create for you. The Project Worksheet is an
online tool that allows you to tell us what you
want your website to look like, work like, and
say. This worksheet is the central place for our
production staff to reference as they build your
site.
3. Template Design &
Production
Once we receive
information about the way you want your website to
look and feel, our design team begins working on a
rough draft of their interpretation of your ideas.
Our designer provides a design based on your ideas
by e-mail and waits for your approval. At this
point, you may either:
- Approve the design for production. The
design is perfect.
- Request specific changes on the design. You
like the design, but there are some minor
changes that you would like made.
- Request a completely new draft. You do not
like the design at all.
It is
important to note a few things about this process.
First, the more information you provide to our
team, the closer we will come to getting your
website template perfect the first time around. If
you know exactly what you want, this might be
easier for you. You can resubmit the design for
changes up to 3 times as part of your setup fee.
If you would like to continue submitting changes
after your first 3 times, a fee of R375 will be
assessed for up to 3 more change requests. Making
sure that you are specific and thorough in your
requests will keep the number of requests to a
minimum.
Once you approve your design
template, our production department slices up your
design into HTML code and publishes it to our
system. Your website design is now online and
ready for content.
4.
Content Authoring &
Layout
Content is the most
important part of your website, much more
important than its look and feel. You will be
required to provide text and photos for each of
your pages for our staff to publish to your
website. You can choose to do it all yourself, or
hire us to help you lay the content onto your
website professionally. If you hire us to lay out
your content for you, we will provide you with a
checklist in your Project Worksheet that you will
use to submit all of your content. You must submit
all of your content by the date scheduled for your
content layout. Once received, our team will place
all of your information on the proper pages per
your instructions and deliver a finished website
to your organization.
It is important to
note the following few points:
- We do not provide content writing services,
so you will need to spend time writing the
content for your website.
- Website content consists of all the photos
and text that you want on your website.
- Your photos should accompany your text, not
the other way around.
- Plan on writing at least one full
type-written page of text for each page on your
website. Then find graphics and photos to
accompany your text.
- Our content layout team must receive all
of your content before beginning any content
layout work.
- It will be necessary to send all of your
content at once. Please do not send multiple
emails when submitting your content.
5. Final
Touchups
After our team has
completed your website, you will have the
opportunity to review the entire website and
verify that it has been done per your
instructions. If you find anything that has been
missed, our team will happily assist you with
making the final changes in one swoop. If you
choose to make additional changes to your website,
we will also be more than happy to help. You will
receive a quote for the additional work and it
will begin upon your approval.
6.
Website Launch
Your website
is ready for prime time. If you are transfering
your own domain name, you will do this at this
point. Verify that your e-mail is working
correctly and test every form to make sure that
information is being properly captured. Once you
have done this, your website is ready for
launch.
7. Website
Promotion
Once your website
is live on the internet, you must promote your
site to the search engines, your donor and
customer lists, and your partner organizations.
Download our comprehensive internet marketing
manual and request our search engine submission
service, if you choose. At this point in your
project, it is all about getting the word out
about your new site and measuring your
results.
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